Canada’s Instrumentation Leader Since 1946.

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Customer Service Representative – Edmonton

Customer service, Edmonton

Hoskin Scientific has been around for over 75 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Reports to: National Business & Customer Service Manager

Purpose Statement
To provide exemplary service, leveraging expertise to address customer inquiries, resolve issues, and uphold a positive company image.
To commit to ensuring a seamless customer experience with our business, demonstrating strong communication skills and a customer-centric approach.

Qualifications required

Education / Experience

  • Minimum of a high school diploma or equivalent. Post-secondary education in Business Administration or a related discipline would be a definite advantage.
  • Proven experience as a Customer Service Representative in a sales-oriented environment.
  • Familiarity with technical products and a demonstrated ability to effectively understand and communicate technical information.

Knowledge / Skills / Abilities

  • Attention to detail.
  • Ability to adapt to changing priorities and working in a fast-paced environment.
  • Ability to work cooperatively in a team environment.
  • Time management skills.
  • Excellent verbal and written communication skills.
  • Computer skills with proficiency in ERP software, Excel, Word, and Outlook.
Apply

Responsibilities

  • Convert BC Quotes into Sales orders.
    • Review sales orders to ensure everything matches the quote.
    • Verify the accuracy of the sales order against the customer’s purchase order.
    • Ensure customer PO# is entered and a copy is attached to the sales order.
    • Verify taxes are correct (must match province product shipping to).
    • Shipping method.
    • Payment terms.
    • Enter necessary notes in the sales order for purchasing.
  • Contact customers when required for credit card payment information.
  • Process credit cards for payments.
  • Email credit card receipt to customers and attach a copy to the sales order.
  • Email order confirmation to customers.
  • Continuous follow-up on orders that are waiting for products from suppliers.
  • Communicate with sales/customer if the order will not ship to the customer by the required date.
  • Daily review of CSR report to identify orders ready to ship.
  • Daily review of CSR report for follow-up on orders not ready to ship.
  • Create shipping documents and send them to the warehouse (print pick slip).
  • Communicate with customers regarding shipping information when required.
  • Regularly checking incoming emails.
  • Respond to customer inquiries about orders/invoices.
  • Invoice sales orders.
  • Calculate freight charges for the invoice.
  • Enter invoices on online portals where required.
  • Send RMA to customers for product return.
  • Issue credit notes to customers.
  • Participate in warehouse inventory counts.
  • Other duties as requested.

Key perks

Take pride in your work.

Leave your mark in a company that’s established and renowned in their field for over 75 years

Here for the long run.

Hoskin is more than a job, it's a career. We offer unique growth opportunities for you to choose from.

Benefits Package.

Great benefits for all that life can throw at you and more.

Team work.

Two brains are better than one. We promote teamwork in all that we do

Socially Responsible.

We give back to our community, to your community.

Apply now

Come Work for Hoskin!

Join a strong, growing company! We have a flexible, team oriented approach focused on working together to surpass the expectations of our customers.







    Accepted format: PDF, DOC

    Accepted format: PDF, DOC